We’re currently seeking enthusiastic individuals to join us as Customer Service. If you thrive in a dynamic environment and enjoy assisting customers with a smile, we invite you to explore this exciting opportunity with us.
Responsibilities:
- Greet and welcome customers entering the mall, providing friendly and helpful assistance.
- Assist customers with inquiries about store locations, products, services, and promotions.
- Handle customer complaints and concerns effectively and promptly, aiming for satisfactory resolutions.
- Provide directions and guidance to visitors regarding parking, facilities, and amenities within the mall.
- Maintain a positive and professional demeanor while interacting with customers, fostering a welcoming atmosphere.
- Keep abreast of current promotions, events, and activities happening within the mall to provide accurate information to customers.
- Assist with organizing and executing special events and promotions within the mall, ensuring a smooth and enjoyable experience for visitors.
Qualification Requirement :
- Bachelor’s degree in any major.
- Excellent communication skills (Indonesian & English), both verbal and written.
- Maximum age of 27 years with a minimum height of 160cm.
- Preferably have at least 1 year experience in the same position.
- Strong interpersonal skills and the ability to interact effectively with a diverse range of customers, colleagues, and stakeholders.
- Customer-focused mindset with a commitment to delivering exceptional service experiences.
- Ability to remain calm and composed under pressure, especially during peak hours or when dealing with challenging situations.
- Basic computer skills, including familiarity with email, word processing, and point-of-sale systems.
- Knowledge of the mall layout, stores, services, and amenities to assist customers effectively.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays, to accommodate the mall’s operating hours.
- Attention to detail and accuracy when handling transactions, inquiries, and documentation.
- Previous customer service experience, preferably in a retail or hospitality setting, may be advantageous.
- A positive attitude, reliability, and a willingness to work as part of a team to achieve common goals.